Corporate Terms and Conditions

The terms and conditions found within this document bind you (the client) to the hire of vehicle(s) and chauffeur(s) from us (Rainbow Prestige). Once you have read and agreed to the terms and conditions of hire as contained within this document, you are then legally bound by it.

Quotations

  • Quotations are based upon costs prevailing at the time the quotation is given and in accordance with the details provided by the Hirer. Any subsequent additions, deletions or amendments will require a new quotation to be given.
  • Unless otherwise stated such quotations will remain valid for a period not exceeding 28 days and are subject to availability at the time of quotation.

Booking

  • Bookings can be made by the client(s) via telephone, email or our website www.rainbowprestige.co.uk
  • Bookings must be confirmed by the client(s) by email to julie@rainbowprestige.co.uk within 24hrs of the booking.
  • Bookings will be confirmed to the client(s) once an email confirming the details of the booking has been received.
  • Bookings agreed with the client(s) are for a pre-defined period of time from base to base.
  • Additional time is charged in 30 minute intervals at £100 for Rolls Royce Phantom, £50 Bentley Continental Flying Spur, £32.50 Mercedes S Class, Viano, Audi A8, RS7, Q3, Porsche Cayenne, Range Rover, £27.50 all other vehicles.
  • Unless otherwise stated quotations will not include the payment of tolls, ferry charges, parking fees, accommodation, admission charges, catering, VAT, etc. where applicable. 
  • All prices are subject to 20% VAT

Payment

  • Payment terms are strictly 30 days from completion of the booking.
  • Payments can be made by electronic bank transfer, credit/debit card or cheque by posting to our registered address.
  • Payments made by electronic bank transfer should be made to the account details on the invoice.
  • All credit card payments are subject to a 5% surcharge with Amex subject to a 8% Surcharge.
  • The charge on the client(s) credit/debit card statement will be shown as Rainbow Prestige. 
  • Payments made out with the strict 30 days term will be subject to a 10% surcharge.

Cancellation

  • Cancellation within 48 hours of booked journey – 100% of hire charge. 
  • Cancellation between 7 and 2 days before Journey – 25% of hire charge. 
  • Cancellations of a wedding booking will result in loss of 100% of the deposit with immediate effect on booking (No exceptions).
  • In the event of a booking being cancelled by the client(s) all cancellations must be notified by email or telephone.
  • In the event of a booking being cancelled by Rainbow Prestige then a full refund of any monies paid at the date of cancellation will be refunded to the client(s) by bank transfer, credit/debit card or company cheque within 30 days.

Terms and Conditions

  • Whilst Rainbow Prestige will do our utmost to ensure our chauffeur(s) are punctual, you will understand that we cannot accept responsibility for delays caused by circumstances out with our control.
  • Rainbow Prestige suggest for all airport departures that the client(s) allows a minimum of ninety minutes prior to any flight departure time. Rainbow Prestige accepts no responsibility for any missed flights, however caused.
  • Rainbow Prestige suggest for all train departures that the client(s) allows a minimum of thirty minutes prior to any train departure time. Rainbow Prestige accepts no responsibility for any missed trains, however caused.
  • All meet and greet bookings with Rainbow Prestige will guarantee the client(s) being met by uniformed chauffeur(s) with name board.
  • Rainbow Prestige will abide with all traffic and parking laws and will not and should not be instructed to break any laws to suit your needs.
  • Any parking contraventions or parking penalty charges incurred through the direct intervention and order of the client(s) will result in the client(s) being liable for any resulting charges.
  • Rainbow Prestige maintains a strict non-smoking policy in all vehicle(s).
  • The client(s) is responsible for any damage they cause to the interior and/or exterior of a vehicle(s) on hire to them and will be charged accordingly for any repair or valet required in order to re-instate a vehicle(s) to working order.
  • Rainbow Prestige may, when required, provide subcontracted vehicle(s) as requested.
  • Rainbow Prestige reserve the right to change your vehicle(s) or chauffeur(s) at any time if necessary.
  • Every effort will be made by Rainbow Prestige to ensure that the vehicle(s) or Sub-Contractors vehicle(s) arrive on time; however, Rainbow Prestige accepts no responsibility for delays, however caused.
  • Rainbow Prestige chauffeurs will travel by the most appropriate route on the day, unless instructed otherwise by the client(s) at the time of booking.

  • Rainbow Prestige vehicle(s) and Sub-Contractors vehicle(s) are fully insured for clients and third party claims.
  • All client(s) properties and valuables are carried entirely at the client(s) own risk and Rainbow Prestige shall not be held responsible/liable for any loss/damage to such property.
  • We will endeavour to return lost or left property in any Rainbow Prestige or Sub-Contractors vehicle(s) back to the client(s) at a mutually agreed time, any special journey to return such property may result in an additional charge to the client(s).
  • Rainbow Prestige and its chauffeur(s) have the right to refuse to carry any client(s) who are thought to be under the influence of alcohol or drugs and whose behaviour poses a threat either to the chauffeur(s), the vehicle(s) or any other passenger(s).
  • By supplying your email address or telephone number you permit Rainbow Prestige to contact you via email or telephone, in return we promise never to supply your email address or telephone number to any third party unless requested to do so by the client(s).
  • Nothing contained in these terms and conditions affect the client(s) statutory rights.

Insurance

  • All Rainbow Prestige chauffeur vehicles carry fully comprehensive chauffeur insurance with passenger liability cover.

Complaints

  • We trust that you will have no cause to complain, but in the event of this being necessary, it must be done, in writing, as soon as possible and, in all events, within 14 days of the end of the hire.

    If you are unclear with regards to any of the terms and conditions stated above then please do not hesitate to contact Rainbow Prestige for clarification.

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benzbentleyrange-roverrolls-royceaudi

Braehead, Cove Road, Cove, Aberdeen, AB12 3NX

Tel: +44 1224 898980 / E-mail: julie@rainbowprestige.co.uk / Website: www.rainbowprestige.co.uk

Incorporating Rainbow Prestige & Rainbow Chauffeur Drive